VELAEN Terms and Conditions

1. About VELAEN

VELAEN is a wellness brand that offers physical products and digital experiences designed to support personal pause, relaxation, and wellness routines.

2. Products

Our products may include, among others:

• VELAEN Relaxation Kit
• VELAEN Refill Kit — 3 Roll-Ons
• Access to guided audios or digital content related to the VELAEN ritual

Images on the site are for reference only. Some elements shown, such as phones, headphones, or other accessories, may not be included unless expressly stated in the product description.

3. Purchases and payments

When making a purchase, the user agrees to provide complete, accurate, and up-to-date information. Prices are listed in Mexican pesos unless otherwise stated. VELAEN reserves the right to change prices, promotions, and product availability without prior notice.

4. Shipping

Shipping times may vary depending on the customer location, product availability, and logistics operations. Shipping information will be provided during checkout or after the order is confirmed.

5. Exchanges, returns, and refunds

Exchange or return requests are subject to the refund policy published on the site. For hygiene reasons, certain personal-use products may not be eligible for return if they have been opened, used, or handled.

6. Product use

VELAEN products are designed to support a personal wellness experience. They are not medical products and do not diagnose, treat, cure, or prevent diseases. If you have a medical condition, allergy, skin sensitivity, pregnancy, or active medical treatment, consult a healthcare professional before using aromatic or topical products.

7. Digital content and audios

Access to VELAEN audios, guided rituals, or digital content is for personal use only. Copying, distributing, selling, modifying, publicly sharing, or commercially using this content without written authorization from VELAEN is not permitted.

8. Account, registration, and email

By providing your email address, you agree that VELAEN may use it for purposes related to your purchase, content access, customer service, and, if you authorize it, promotional communications. You may unsubscribe from promotional communications at any time.

9. Intellectual property

The VELAEN name, logos, images, texts, designs, audios, visual content, and other site elements belong to VELAEN or are used with authorization. They may not be copied, reproduced, or used without prior written permission.

10. Privacy

The processing of personal data is governed by our Privacy Policy. By using this site, you accept the processing of your data in accordance with that policy.

11. Limitation of liability

VELAEN will not be responsible for incorrect use of products, reactions derived from undisclosed allergies, failure to follow use instructions, or individual expectations regarding wellness results. The experience may vary from person to person.

12. Modifications

VELAEN may update these terms at any time. The current version will be the one published on this site.

13. Contact

For any questions about these terms, contact us at: contacto@velaen.mx